Creator Value Index

Terms of Use

Welcome to Creator Value Index. Please read these terms carefully before using our website and services. By accessing or using our site, you agree to be bound by these terms.
Terms of Use • Creator Value Index (CVI)

Terms of Use

Last updated: September 30, 2025

Welcome to Creator Value Index (“CVI”, “we”, “us”, “our”). These Terms of Use (“Terms”) govern your access to and use of the CVI websites, apps, dashboards, calculators, APIs, and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

1) Your Account

  • Eligibility. You must be able to form a binding contract in your jurisdiction.
  • Registration. Provide accurate information and keep it current. You are responsible for all activity under your account.
  • Security. We support email+password and optional two-factor authentication (2FA). You are responsible for safeguarding credentials and 2FA tokens.

2) Plans, Usage & Credits

  • Accounts/Channel Allowances. Plans include a limit on the number of channels you may analyze (“accounts remaining”). Running a calculation deducts from your allowance.
  • Bulk Upload. Available on paid tiers; subject to your plan’s channel limits.
  • Top-Ups. You may purchase additional allowances where offered.

3) Reports & Lifecycle

  • Creation. When you run the calculator, a report is generated and stored in your dashboard.
  • Expiration. Reports are retained for 6 months, then moved to Trash for 30 days and permanently deleted thereafter.
  • Exports. You may export report data (CSV, Excel, or Google Sheets). Exports exclude user PII by design.
  • Ownership & Access. Reports are associated with your account; CVI staff may access them only as necessary for support, security, legal compliance, or system maintenance (see Privacy Policy).

4) Channel Insights Database (Anonymized)

To improve Service quality and performance, CVI maintains an anonymized database of channel-level insights (e.g., channel identifier/URL, CVI score, CQI score, sentiment, timestamp). These records are stored without any linkage to user identity or specific user accounts.

5) Notifications

  • Report Ready Emails. By default, we email you when a report completes. To reduce noise, we may batch multiple completions into a digest and apply reasonable rate limits.
  • Enterprise Integrations. Optional Slack/webhook alerts may be available for enterprise plans.

6) Acceptable Use

  • No unlawful, infringing, or misleading activity.
  • No scraping or reverse engineering of the Services except as permitted by law.
  • No attempt to bypass usage limits or security controls.

7) Intellectual Property

  • Our IP. The Services, CVI models, interfaces, and content are owned by CVI or its licensors.
  • Your Content. You retain rights in inputs you submit and report exports you download, subject to these Terms and applicable law.

8) Third-Party Services

We may integrate with third-party platforms (e.g., Google Sheets). Your use of such platforms is governed by their terms. CVI is not responsible for third-party services.

9) Disclaimers

The Services and outputs (including scores and insights) are provided “AS IS” without warranties of any kind. Results may depend on data availability and platform changes. You are responsible for how you use outputs.

10) Limitation of Liability

To the maximum extent permitted by law, CVI is not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use. Our aggregate liability arising out of or relating to the Services shall not exceed the amounts you paid to CVI in the 12 months preceding the event giving rise to the claim.

11) Indemnity

You will indemnify and hold CVI harmless from claims arising out of your use of the Services or violation of these Terms.

12) Suspension & Termination

We may suspend or terminate access for violations of these Terms, legal risk, or security concerns. Upon termination, your right to use the Services ends, and applicable data retention/Deletion rules apply.

13) Changes to the Services or Terms

We may modify the Services or these Terms. If changes are material, we’ll provide reasonable notice. Your continued use after changes indicates acceptance.

14) Governing Law & Dispute Resolution

These Terms are governed by the laws of our principal place of business, without regard to conflict of laws rules. Disputes will be resolved in the courts of that venue unless otherwise required by law.

15) Contact

Questions? Reach us at support@creatorvalueindex.com.